A letter to our customers about Coronavirus

A letter to our customers …

I would like to personally address the issue that has escalated within the past weeks. Coronavirus (COVID-19) is a serious matter and we are taking precautions to ensure that we can do everything to prevent the spread of any germs to keep our customers and employees healthy.

We will take extra measures to ensure that our shop is properly disinfected and wiped down. Surfaces will be wiped down in more regularity. We already have a practice to clean all customer computers and peripherals that come into our store with anti-bacteria spray/wipes. Extra steps will be taken in addition to our current cleaning procedures.

We will not be closing our shop at this time. Social distancing is one of the important ways to combat the Coronavirus and because our shop is not a high traffic area and where customers/staff do not spend a lot of time together, we feel it is not necessary. So as of now, it is business as usual for us with a slight difference with how procedures and services are rendered.

We would encourage all our customers to:

  • utilize our remote repair services
    We can schedule a time to fix or look at a problem by remotely controlling your computer from our shop. All you need is a high speed internet connection and a set of instructions from us.
  • use our computer pickup/drop-off repair service
    We can pick your computer at your house or business establishment, repair it and drop it off when it is done.

We will fight this together and as one, this is just a slight detour in our lives.

I hope that this will help ease some of your concerns and help ensure that our shop is safe. If you have any questions, please free to give us a call. We will be happy to help you the best we can.

Blessings,

Melvin Foo
Owner/Head Tech Ninja

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